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Shipping & Returns

Shipping & Returns

Shipping Policy

We use two different carriers - GLS Belgium and Post Luxembourg to ensure that your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package. Kindly note that the shipping charges are added on top of your purchase when you check out. The table below provides an overview of the shipping rates as per the destination.

When an order is placed, you will receive an order confirmation email that will include an estimated shipment date(s) based on the delivery service. Once the order is shipped, you will receive a shipping confirmation email with the tracking number and a link to track your shipment. In case of missed shipments, kindly follow the instructions provided by the delivery agent. For any issues encountered with the shipment of your order, please inform us immediately.

Return & Exchange Policy

Happiness is something we would love to expect from our customers with their purchases made. However, if you are not completely satisfied, then we express our apologies and hope that you try other products we offer.

Respecting the hygiene and considering the wellness of our customers, we do not accept returns or exchanges for any products that fall into Food category to avoid any contamination. We only accept returns for non-food items such as scarves.

As we are currently having an online presence, we accept returns by post within 30 days of purchase. Please follow the return instructions described in the email sent to you with the invoice of your order.

Please note that the returned items must be in original condition with original tags, information cards and all the other packaging. Shipping and delivery charges paid with your initial purchase are unfortunately non-refundable.

Zia

WE ACCEPT RETURNS FROM

POST OFFICE

Shipping rates up to 500g

Country
Charges in EUR
Luxembourg
8,20
France, Germany & Begium
13,90
Austria, Denmark, Italy, Poland
18,35
Spain, Finland, Ireland, Portugal, Sweden
23,40
Croatia, Hungary, Czech, Slovakia, Slovenia, Switzerland
25,70
Bulgaria, Estonia, Latvia, Lithuania, Romania
36,70
USA, Canada
89,10
Russia
73,50
Asia (China, Singapore, Hongkong, India)
132,80
Middle East (UAE, Qatar, Saudi Arabia, Oman)
194,50
Returns/Exchange Form

In case you are unhappy with your purchase, then please fill in the details below: 

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